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CUSTOMER SATISFACTION QUESTIONNAIRE

As part of RIBA FARRE´S commitment to improve the quality of the products and services we provide to our customers and to ensure customer satisfaction, we would very much appreciate your help if you could complete this form.
For the following questions, please mark with an “X” the answer corresponding to how you rate our company’s performance.
Thank you.

¿How do you rate .....?
 

1.      Our Product

Very Good

Good

Neutral

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Very Bad

1.1     Quality of product

 

 

 

 

 

1.2     Weight achievement

 

 

 

 

 

1.3     On-time delivery

 

 

 

 

 

1.4     Packing conditions

 

 

 

 

 

1.5     Lead and response times

 

 

 

 

 

1.6     Product availability

 

 

 

 

 

1.7     Completeness of product range

 

 

 

 

 

1.8     Overall evaluation of our product

 

 

 

 

 

2.      Our Prices

Very Good

Good

Neutral

Bad

Very Bad

2.1     Pricing

 

 

 

 

 

2.2     Price / quality ratio

 

 

 

 

 

2.3     Price negotiation policies

 

 

 

 

 

2.4     Payment terms

 

 

 

 

 

2.5     Overall evaluation of our prices

 

 

 

 

 


3.      Our Service

Very Good

Good

Neutral

Bad

Very Bad

3.1     Easy to contact and always available

 

 

 

 

 

3.2     Courtesy of Riba Farré Staff

 

 

 

 

 

3.3     Quality of documentation

 

 

 

 

 

3.4     Resolving claims and problems

 

 

 

 

 

3.5     Transport and delivery service

 

 

 

 

 

3.6     Billing accuracy

 

 

 

 

 

3.7     Professionalism of Riba Farré staff

 

 

 

 

 

3.8     Quick offer response

 

 

 

 

 

3.9     Understanding your special requirements

 

 

 

 

 

3.10  All the commercial agreement points correctly shown in the contract

 

 

 

 

 

3.11  Overall evaluation of our service